Security Policy
Last updated: May 9, 2026
Waterwheel Japanese Koi Farm, LLC takes the security of your information seriously. This page describes the measures in place to protect data you share with us through https://www.waterwheeljapanesekoifarm.com.
Encrypted Transmission
Our entire website operates over HTTPS using TLS/SSL encryption. Every page you load, every form you fill out, and every checkout you complete is transmitted over an encrypted channel between your browser and our hosting platform. This makes it extremely difficult for anyone to intercept or misuse data while it is in transit.
Payment Security
We do not store your credit card information on any system operated by Waterwheel Japanese Koi Farm, LLC.
All payments are processed by our e-commerce platform's PCI-DSS compliant payment partners. When you check out, your card details are sent directly from your browser to the payment processor over an encrypted connection. We receive only the confirmation that the transaction was approved or declined, along with the order details we need to ship your fish.
Account Security
If you create an account with us, your password is stored in a hashed and salted form using industry-standard cryptography. We never see, store, or transmit your password in plain text. We recommend choosing a strong, unique password and not reusing passwords from other websites.
Hosting and Infrastructure
Our website is hosted by Wix, a major commercial website platform that maintains physical and network security controls meeting widely recognized industry standards, including firewalls, intrusion detection, automated backups, and DDoS protection.
Internal Access
Access to customer data is limited to authorized personnel of Waterwheel Japanese Koi Farm, LLC who need it to fulfill orders, process DOA claims, or respond to inquiries. We do not sell, trade, or rent your personal information to anyone.
Email Communications
We use reputable email service providers for transactional and marketing email. Email is inherently a less secure channel than encrypted web traffic, so please do not send credit card numbers, social security numbers, or other highly sensitive information by email. If you need to share something sensitive, contact us by phone.
Reporting a Security Concern
If you believe you have discovered a security vulnerability on our site, or if you suspect unauthorized activity on your account or order, please contact us right away. We will investigate and respond as quickly as possible.
Your Role in Security
Account safety is a shared responsibility. We ask that you:
- Use a strong, unique password
- Sign out when you finish using a shared or public computer
- Notify us immediately if you suspect your account or order has been compromised
Limits of Online Security
No method of transmission over the Internet, and no method of electronic storage, is 100 percent secure. While we use industry-standard practices and a reputable hosting platform to safeguard your data, we cannot guarantee absolute security.
Updates to This Policy
We may update this Security Policy from time to time as our practices evolve. The current version is always posted on this page with the "Last updated" date at the top.
Contact Us
Waterwheel Japanese Koi Farm, LLC
1769 Reece-Donahue Road
Mount Croghan, SC 29727
United States
Phone: 843-601-4738